Rewards FAQ’s

How can I retrieve my user name or password if I ever forget it?
Go to www.dreampoints.com/ftps/ and select the "Forgot?" button located in the user name and password fields on the log in page. If you forgot your user name, you will need to enter your card number and your zip code. If you forgot your password, you will need to enter your user name.

How do I know how many points I have?
Log in to your account at www.dreampoints.com/ftps/  to see your current available points balance.  You will also receive a quarterly statement showing your points balance.

Will my points expire?
            Points expire three years after accrual.

Are there any fees for participating in the rewards program?
            No, there is no annual fee for participating in the Rewards Program.

How can I earn points?
Points are awarded for qualifying purchases using your Rails West Federal Credit Union debit card or credit card.  For every $1 spent on your credit card you earn 1 point.  For every $5 spent on your debit card you earn 1 point.  Points will not be earned or accumulated for cash advances, convenience checks, traveler's check purchases, finance charges, balance transfers, late fees, annual fees, over-limit fees, transaction fees, returned check fees, ATM transactions and fees or PIN transactions.

How can I place my order?
There are three easy ways you can order your reward; by phone, mail or via the rewards website.

  • To place your order over the phone, please call 866-678-5189.  When speaking to a representative, please be as specific as possible regarding the brand and name of the reward you want, the color and size (if this applies) and the item number (if you know it) to ensure the desired reward is ordered correctly (ex: Apple 64 GB 4th Generation iPod Touch in black).
  • You may also place your order by mail. Please be as specific as possible when describing the reward (ex: Apple 32 GB 4th Generation iPod Touch in black). Include your phone number so we can contact you once your order has been processed. Then, mail your reward request to: Reward Headquarters, 1620 Bond Street, Naperville, IL 60563.
  • The most popular way to order your reward is directly through this website! First, log in to your account at www.dreampoints.com/ftps/, next select the rewards category you would like to view under the "Browse rewards" dropdown menu. Then:
  • Select the reward you want.
  • Select "Add item to cart" to place your order and choose "Check out" (To change your selection or to start over, simply remove the item(s) from your Cart).
  • Verify and confirm your redemption information, and enter the shipping address.
  • Continue to step 2 and review your order to ensure the reward listed is exactly what you want.
  • Select "Place my order" to complete your order. You will receive an order confirmation with the option to print the confirmation for your records, and an email confirmation will be sent to the email address you provided.
 
This credit union is federally insured by the National Credit Union Administration.
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